Privacy policy
Last updated: 27 October 2026.
SANZIQ, operated by NEU Sweden AB ("we", "us", "our"), runs this online store and website (the "Services"). This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services.
Personal information we collect
- Contact information: name, billing and shipping address, phone number and email address.
- Payment information: payment card details, transaction information and billing details. These are processed securely through Shopify Payments and our payment providers. We do not store full card numbers.
- Order information: items purchased, order history, gift message details (if provided) and delivery preferences.
- Device and usage information: IP address, browser type and how you interact with our site, collected through cookies and similar technologies.
- Communications: information you give us when you contact customer support, including photos or videos sent for a damage or warranty claim.
How we use your information
- To process and fulfil your orders, including pre-orders and in-stock items shipped separately, and to send shipping and delivery updates.
- To provide customer support and handle returns, Shipping Protection claims and faulty-product claims.
- To send you marketing, if you have opted in. You can unsubscribe at any time.
- To prevent fraud and keep our store secure.
- To comply with legal obligations, such as accounting and tax rules.
Sharing your information
We share information with service providers who help us run the Services. These include:
- Shopify, our e-commerce platform
- payment processors
- shipping carriers who deliver from Dubai, UAE and from Sweden to your address
Some of these providers may process data outside the EU/EEA. Where they do, appropriate safeguards are in place. We do not sell your personal information.
Data retention
We keep your information for as long as needed to provide the Services, comply with legal obligations (including Swedish bookkeeping rules), resolve disputes and enforce our agreements.
Your rights
Depending on where you live, you may have the right to:
- access your personal information
- correct it
- delete it
- receive a copy of it
- object to or restrict how we use it
To use these rights, contact us at info@sanziq.com. If you live in the EU, you can also complain to your local data protection authority. In Sweden, this is the Swedish Authority for Privacy Protection (IMY).
Contact us
NEU Sweden AB (SANZIQ)
Organisation number: 559423-2778
Solbackavägen 28, 191 49 Stockholm, Sweden
Email: info@sanziq.com